ABOUT ME

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Allen Ehlert

Consultant

PROFESSIONAL — PASSIONATE

I lead large, complex IT projects/programs that save clients millions of dollars and deliver competitive advantage.

My previous experience as an Enterprise Architect, Developer, Business Analyst, QA Analyst, and Technical Writer/Instructional Designer enables me to understand all aspects of ‘the work’.

With experience in healthcare, oil/gas/pipeline, financial services, transportation, and government sectors, I understand the challenges of different environments.

I am passionate about developing brilliant solutions that exploit opportunities, address significant challenges, and drive value. My enthusiasm inspires me to seek out new opportunities and do what hasn’t been done before.

  • Profession : Technical Consultant
  • Phone : 905 441 0770
  • Email : am.ehlert@rogers.com
  • Website : http://www.allenehlertconsulting.com
  • Address : 11 Willowbrook Drive, Toronto, Ontario
23

Happy Clients

20+

Year Experience

3

Awards Won

107

Projects Done

AWARD WINNER

Awards from the Society of Technical Communicators, Canada Order of Excellence, Ontario Public Service

20+ Years Experience

Over 20 years experience delivering high value works to industry and government

CLIENT FOCUSED

I'm focused on helping you achieve your goals. Let me show you innovative solutions that will delight your customers.

MY SKILLS

99

Project/Program Management

A technically savvy Project Management Professional delivering solutions that achieve goals

99

Business Analysis

Certified Business Analyst (IIBA) specializing in systems analysis, requirements development, data modeling, and solution validation.

99

Instructional Design

Licensed teacher in Ontario and USA. Certified Technical Trainer and Instructional Designer. Developer of web based mobile training solutions.

99

Technical Writing

Award winning ‘technical’ Technical Writer specializing in software development, IT architectures, ITIL, health care, and financial services

95

ITIL (Service Management)

Certified Intermediate level ITIL practitioner. Developer of ITIL processes at Deloitte, Enbridge, Ontario Ministry of Health and the TTC

90

Mobile Web Development

Developer of responsive applications and websites (like this one) using HTML5, CSS3, Javascript, PHP, jQuery.

  • Grapic Design & Technical Illustration 90%
  • Enterprise Architecture (TOGAF) 80%
  • Securities (CSC, CPH) 90%
  • Lean Six Sigma 92%
  • Public Relations & Corporate Communications 87%
  • Process Development (BPMN, UML) 90%

I am available for Contracts

MY RESUME

  • EXPERIENCE
  • Enbridge

    Program Manager, Operation Digital Program, Engineering

    Lead a multi-disciplinary team of engineers, technicians, project managers, business analysts, developers, graphic designers, technical writers, and other specialists through the development and deployment of a multi-year strategic program to make Enbridge a world class…

  • Toronto Transit Commission

    Process Improvement Consultant (Lean Six Sigma)

    Applied Lean Six Sigma principles (DMAIC) to identify performance issues by querying data, measuring KPIs, analyzing results, projectizing improvement initiatives, and controlling improvements by documenting standard operating procedures (SOP), training, and developing Process Control Plans…

  • Ontario Ministry of Health

    Senior Technical Business Analyst

    Developed the Information infrastructure (templates, processes, documents) that directed the business practices of the Panorama (Government system that manages immunizations and drug inventories for everyone in Ontario) project and enforced standards to ensure the integrity…

  • Ontario Ministry of Health

    Senior Technical Analyst (Architecture)

    Conducted business requirements gathering and wrote business requirements documentation (BRD) related to system and service migration Developed technical enterprise architectural documentation for senior management to satisfy Ontario Public Service (OPS) Enterprise Architecture Checkpoint process Created…

  • Deloitte.

    ITIL / ITSM Consultant

    Developed Incident Management Guide and developed training materials for classroom training, online live training, and eLearning for post implementation ITIL Incident Management training. Developed Change Management Guide and developed training materials for classroom training, online…

  • Elections Ontario Agency

    Senior Technical Writer

    Supported the move of Elections Ontario Data Centre move from Toronto to Guelph Ontario Documented the architecture of the production, test, and development environments of Elections Ontario’s data centre Created the operational procedures required to…

  • Enbridge

    Senior Technical Writer

      Developed SOX (Sarbanes Oxley) compliant, ITIL based, technical systems policy, process, procedure documentation for software development, enhancement, quality for critical systems that manage the distribution of natural gas to homes and businesses across the…

  • Ontario Ministry of Finance

    Project Management Office

    Researched, analyzed, and generated: system requirements specifications, operations processes and procedures, interim business procedures, system management and supporting training materials, user manuals, and project artifacts in support of Ontario’s HST program Implemented document management and…

  • Enbridge

    Senior Technical Writer / Business Analyst Hyperion Reports

      Supported the development and delivery of business models and reports based on Hyperion Business Intelligence (BI)technology for Enbridge’s Business Performance Management System (BPM) Developed customized reports, and trained business analysts on how to use…

  • eHealth Ontario

    Senior Technical Analyst

    Provided technical analysis services on provincial initiative to create a single master patient index to reduce wait times for cancer and cardiac care Provided consulting upon review of existing architecture to identify requirements to meet…

  • Enbridge

    Senior Technical Writer

    Provided gap analysis and created requirements to define the processes to hand-over enterprise solutions from the development group to the support group and the help desk group Described systems architecture developed using Microsoft .Net technologies…

  • Smart Systems for Health Agency

    Senior Technical Writer

    Created architecture documentation for eHealth solutions based on Microsoft .Net technologies and Windows Server 2003 Described the implementation of WAN solutions and their communications protocols Provided supporting documentation strategies to support documentation processes Created audience…

  • Up.time Software inc.,

    Senior Information Developer

    Created, coded, developed, and delivered from scratch a technical and end user documentation (paper manual and guide, website based online documentation, context-sensitive javahelp, context-sensitive WebHelp, References, API/SDK Guides, White Papers, marketing materials, corporate website development)…

  • Eli Lilly

    IT Validation Specialist

    Validated computers systems in a large IT development environment to ensure applications and environment stand up to regulatory auditor’s review (CFR 21 Part 11 cGXP) Gathered information through reading source code, interviewing subject matter experts,…

  • Royal LePage

    Marketing Media Specialist

      Translated marketing strategy and sales initiatives into powerful, revenue generating advertisements, promotions, and marketing materials Created film ready materials prepared for off-set film ready print press, performed layout and design, illustration creation, photographical manipulation,…

  • City of Toronto, Corporate Services

    Senior Policy Analyst

      Analyzed the City of Toronto’s technology requirements to devise new technology procurement and asset management policies through the ITIL framework Developed strategy for the procurement of new IT technologies using ITIL Implemented the IT…

  • Humber College

    Curriculum Developer / Instructional Design

    Developed 70% of the curriculum for the Technical Writing Diploma Program Developed program curriculum content according to Humber College and STC guidelines Developed online curriculum using Java, Dreamweaver, Flash, Scripting and DHTML Developed in-class curriculum…

  • OREA (Ontario Real Estate Association)

    Programmer

      Worked exclusively from source code to produce system documentation (reference, manual, specifications) to empower OREA to extend their systems by leveraging their existing technologies Wrote and commented C++ and Visual Basic code to fill…

  • Ontario Ministry of Health

    Coordinator / Manager, User Education

    Coordinated the technical writing and training teams in the delivery of all documentation and training of public health care units in support of the Healthy Babies, Healthy Children project Developed and coordinated the delivery of…

  • Delos (Data Analytics)

    Senior Technical Writer / Trainer

    Designed original online (HTML Help) and hardcopy documentation for COM based Data Warehouse application from UML and source code Single-sourced deliverables using FrameMaker/Webworks and RoboHelp Created API Guide from source code and describe how to…

  • IBM / Platform Computing

    Senior Technical Writer / Trainer

    Created, coded, developed, and delivered a complete documentation solution (online help-troff, PDF, hardcopy programming guide, live training, self-study training materials) using FrameMaker/Webworks Participated in the development of STC award winning documentation Supervised 3 junior writers…

  • PRI Automation

    Senior Technical Writer

    PRI Automation/Engineering, Toronto, Ontario (Semi‑Conductor Factory Automation Systems) Designed original online (HTML Help) and hardcopy documentation (manuals, references, specifications) for COM applications from UML and C++ source code Described systems developed through COBOL, Fortran, RPG,…

  • Financial Models, Mississauga, Ontario

    Senior Technical Writer / Trainer

    Project leader for product documentation with staff of 3 writers Described systems developed through COBOL, RPG, on AS 400 Developed corporate training and CBT for clients and staff Developed and maintained product documentation created in…

  • SRG Software (COM, DCOM, COM+ Solutions)

    Senior Technical Writer

    Designed original online and hardcopy documentation for COM based solutions for clients using RoboHelp, FrameMaker and VISIO Created COM, DCOM and COM+ training material for sale to clients Created graphical descriptions of solutions for clients

  • EDUCATION
  • Certified Scrum Master/Product Owner

    Scrum Alliance

  • Agile Project Management Certification

    Ryerson University, Toronto, Canada

  • Graduate Certificate: Project Management

    University of Toronto Toronto, Ontario, Canada

  • Bachelors of Commerce: Accounting/Finance

    Brock University St. Catharines, Ontario

  • Masters of Education

    Canisius College, New York, New York, USA

  • Honours Bachelors of Arts: Linguistics

    Brock University, St. Catharines, Ontario

  • Masters of Theology

    Concordia University, St. Louis, Missouri, USA `

  • ITIL Certificate, Version 3

    Pink Elephant, Toronto, Ontario

  • Graduate Certificate: Technical Writing

    George Brown College Toronto, Ontario

  • Graduate Certificate: Database Programming

    PrimeTech Institute Toronto, Ontario

  • Graduate Certificate: Software Programming

    Institute for Computer Studies Toronto, Ontario

  • Graduate Certificate: Public Relations

    Ryerson University Toronto, Ontario

  • Graduate Certificate: Marketing Management

    Ryerson University Toronto, Ontario

  • Canadian Securities Course

    Canadian Securities Institute Toronto, Ontario

  • Canadian Professional Handbook Course

    Canadian Securities Institute Toronto, Ontario

  • Ontario Real Estate License

    Real Estate Council Of Ontario Toronto, Ontario

MY CLIENTS

What my clients are saying

"Allen Ehlert was able to come in and drive a national initiative. I am incredibly happy with what we were able to achieve. He is the best at this job."

Alfred Smith

Director, IT Services Deloitte, Canada

"We learned the hard way that well written requirements can drastically reduce the amount of re-work that comes from imprecise specifications. Allen Ehlert brought clarity and precision to our requirements eliminating churn and enabling us to deliver on time and on budget."

Judy Leahy

Program Director, Ontario Ministry of Finance

"We struggled with sales particularly to large clients because we lacked the documentation to explain what we did. Allen Ehlert developed  comprehensive solutions; from the extremely technical to the executive summary for the guy that signs the cheque. Allen's innovative work enabled us to make the big sales."

Phil Didaskalou

Chief Executive Officer, Uptime Software

Some of my clients

MY PROCESS

  1. Requirements

    Applying technical knowledge, industry frameworks, and enterprise analysis to understand what the client needs

  2. Innovation

    Applying technical savvy, usability, and creative design to determine the best solution.

  3. Development

    Applying technology to build the product and make the design 'real'.

  4. Validation

    Ensuring the developed product meets the defined need to the client's satisfaction.

  5. Implementation

    Operationalizing the solution, measuring its success, and continuously improving its effectiveness.

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