Using Heatmaps to Validate Application Design

Content is developed and published online to achieve organizational goals and objectives. But once an article has been published, a website updated, or a marketing piece released, how do you know if it was effective. How great would it be to collect data on how users interacted with your website? That’s where Heatmap tools come in. Heatmaps capture data and…

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Introduction to ITIL

This article is for those who just need a quick and friendly introduction to ITIL. So many people have heard of ITIL, but unless you are an ITSM Manager, you are probably not interested in all the intricacies of this management framework. You just need to know what it is. ITIL stands for Information Technology Infrastructure Library. Simply put, ITIL…

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Quick Guide to Key Performance Indicators

What is Key Performance Indicator? A Key Performance Indicator is a measurable value that demonstrates how effectively we are achieving our key business objectives. We use KPIs at multiple levels to evaluate our success at reaching targets. High-level KPIs may focus on our overall performance and our value to the organization, while lower level KPIs may focus on the performance…

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Illustrating Your Ideas

Illustrations communicate broad concepts more effectively than words. Associations, hierarchies, and relationships depicted through technical illustration  are received more appreciably by your audience. I’ve developed the following Technical Illustration Process to clearly communicate concepts  and get that ‘wow’ factor I want to achieve. It all begins with knowing what you want to communicate. Start with a well defined objective. Figure…

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Is Your Resume CRAP?

Before we begin, let’s have a moment of silence in remembrance of all those poor souls who have wasted their lives culling through mountains of horrible, blah-blah-blah resumes in a vain attempt to find that needle in haystack. If you’ve ever been similarly tortured, you know exactly what I’m talking about. I’m not talking about resume content; I’m talking…

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Using Lines in Document Design

The line is the most basic design element one can use in document design. Graphic Artists say that a line is a form of length and width, but no depth. Designers use lines to create edges, separations, distinctions and outlines of objects.  A line demarcates where one element, notion or idea stops, and another begins. It breaks the continuity of…

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