Corporations Die: Rise of Virtual Companies

The mighty are falling. Virtual Companies are replacing the traditional corporation as the most viable form of business entity. Virtual companies leverage technology to drive efficiency advantages that make them more competitive, nimble, and profitable. While corporations look to satisfy many stakeholders, Virtual Companies are likewise unburdened; being narrowly focused on doing just one thing right. Investors like that. What…

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Make Way for the Digital Industrial

Industrial companies are about to go through a major change to become 'Digital Industrials'. Successful companies that make this transformation will become best in class. A 'Digital Industrial' understands how to use analytics and software to get more out of the assets that they already own. To be a top Digital Industrial, there can be no disconnect between asset and data.…

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Don’t Bother to Read the Documentation

When you need to know about something, studies show that simply reading about the subject is not the best method of acquiring knowledge. Beyond the quality of the documentation, or the level of a person's reading ability, reading about something is one of the least efficient methods of learning what you need to know. Alternatively, you could talk to a friend…

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The 8 Elements of Effective Content

Compelling content is more than a blob of words hastily written to meet a deadline. To be effective, content needs to be: 1. Relevant Content must be narrowly composed to achieve the objective of the communication. Tangential discourse or nonsensible scrawl not crafted for a targeted audience misdirects the user and obscures the efficacy of the procedure from the simplicity…

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Top 10 Things We Learn from HEATMAPS

The study of Heatmaps teaches us many things about how we use, experience, and react to content. Whether delivered through the interface of an application, a printed document, or website, the study of Heatmaps have revealed powerful truths analysts and designers must work into their products. 1.  Prioritize content according to your visitor’s goals "Give the people what the want"....…

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Using Heatmaps to Validate Application Design

Content is developed and published online to achieve organizational goals and objectives. But once an article has been published, a website updated, or a marketing piece released, how do you know if it was effective. How great would it be to collect data on how users interacted with your website? That’s where Heatmap tools come in. Heatmaps capture data and…

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Introduction to ITIL

This article is for those who just need a quick and friendly introduction to ITIL. So many people have heard of ITIL, but unless you are an ITSM Manager, you are probably not interested in all the intricacies of this management framework. You just need to know what it is. ITIL stands for Information Technology Infrastructure Library. Simply put, ITIL…

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Quick Guide to Key Performance Indicators

What is Key Performance Indicator? A Key Performance Indicator is a measurable value that demonstrates how effectively we are achieving our key business objectives. We use KPIs at multiple levels to evaluate our success at reaching targets. High-level KPIs may focus on our overall performance and our value to the organization, while lower level KPIs may focus on the performance…

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Illustrating Your Ideas

Illustrations communicate broad concepts more effectively than words. Associations, hierarchies, and relationships depicted through technical illustration  are received more appreciably by your audience. I’ve developed the following Technical Illustration Process to clearly communicate concepts  and get that ‘wow’ factor I want to achieve. It all begins with knowing what you want to communicate. Start with a well defined objective. Figure…

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Is Your Resume CRAP?

Before we begin, let’s have a moment of silence in remembrance of all those poor souls who have wasted their lives culling through mountains of horrible, blah-blah-blah resumes in a vain attempt to find that needle in haystack. If you’ve ever been similarly tortured, you know exactly what I’m talking about. I’m not talking about resume content; I’m talking…

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