Business Analysis

Requirements Development

Central to the delivery of any product or service is the elicitation of needs, their analysis, and the development of:

  • Business Requirements

  • Stakeholder Requirements

  • Functional and Non-Functional Requirements

  • Transition Requirements

TechRepublic reports 68% of IT Projects fail because of poorly written requirements; dooming projects right from the start.

The failure, TechRepublic states, comes from organizations’ ‘over-estimating their capacity’ in this area.’ Excellent technical writing skills developed through years of training and experience are critical for developing concise, articulate requirements that clearly communicate what the product or service must provide.

Business Process Management

Business Process Management (BPM) drives value by making an organization’s workflow more effective, more efficient and more capable of adapting to an ever-changing environment.

I have used BPM as an effective tool in Requirements Development. Often a client doesn’t know or has difficulty expressing needs/requirements. By articulating business processes, activities are discovered (use cases), needs are explored, and new requirements that accomplish goals are developed.

Performance Validation

You don’t know what you don’t measure.

Key Performance Indicators (KPIs) are agnostic, measurable values that demonstrate how effectively an organization is achieving key objectives.

KPIs, metrics and associated data cannot be collected, analyzed and measured in a vaccuum. To be effective, they need to be supported by a policy framework, documented business processes, and a sound evaluation criteria.

In my experience, to be credible, KPI collection and reporting needs to adhere to a standardized on-boarding,  maintanence, and retirement model that is assisted by Lean Six Sigma methodologies.

Models and Frameworks

Models and frameworks are referred to as ‘Perspectives’ in the BABOK as the “various lenses that provide focus to business analysis work.”

The five defined Perspectives help interpret the knowledge areas and tasks in the BABOK® Guide (v3) based on the environment or possibly even the methodology in which you are currently working.