Deloitte.

Deloitte.

Deloitte2

  • Developed Incident Management Guide and developed training materials for classroom training, online live training, and eLearning for post implementation ITIL Incident Management training.
  • Developed Change Management Guide and developed training materials for classroom training, online live training, and eLearning for post implementation ITIL Change Management training
  • Trained 400 IT employees live in major Canadian cities on ITIL Incident and Change Management
  • Drove the implementation of ITIL across all offices of Deloitte Canada (nation-wide)
  • Developed requirements for the ITSM / ITIL Application System
  • Defined and performed functional testing and trained testers on the ITSM / ITIL System, as well as Incident and Change Management Processes in support of testing
  • Developed Incident Management Process through workshops with Deloitte stakeholders conducted within the framework of ITIL best practices
  • Developed Change Management Process through workshops with Deloitte stakeholders conducted within the framework of ITIL best practices

Allen Ehlert

Allen Ehlert is a project/program manager, technical business analyst, and information developer with over 20 years experience delivering IT consulting services to corporations and government. Mr. Ehlert possesses 4 university degrees (2 Masters degrees) and certifications in project management, technology, ITSM-ITIL, financial securities, accounting, real estate, and education.
Allen Ehlert