User and Technical Documentation
User documentation (paper, online, video) provides end users with procedures and ‘know how’ to use a product or service.
Technical guides and manuals (system administration, run books, build guides, specifications, architectures, API/SDK, etc.) describe how a product or service is constructed, administered, and operated.
Traditionally, user documentation was provided as a user guide, manual, and later online help.
Today, user documentation is increasingly being delivered online through video on YouTube and organization sites as organizations look to cross-market their user education and product assets to gain greater exposure and visibility of their product offerings.
User documentation delivered through video has great impact because the user can actually see what to do.